We want your pet to do well on our products. If something is wrong with what arrived, we will make it right. Please read the eligibility conditions below — they are specific, because these are hygiene and consumption products.
Before dispatch — you can cancel any order free of charge before it is dispatched. Email petfundaonline@gmail.com with your order number. If payment was made, we refund the full amount including shipping.
After dispatch — an order cannot be cancelled once it has left our warehouse.
Cancellation by us. We may cancel an order, in whole or in part, where the item is out of stock, the pin code is not serviceable, there was a pricing or listing error, we cannot verify the delivery details, or we reasonably suspect fraudulent or abusive activity. You will be told the reason and refunded in full for the cancelled portion.
Because our products are consumables and personal-care items for animals, returns are not eligible.
If an amount was debited but your order was not confirmed, it is normally reversed automatically by your bank or the payment gateway within 5–7 working days. If it is not, write to petfundaonline@gmail.com with the transaction reference and we will take it up with the gateway.
Email: petfundaonline@gmail.com· WhatsApp: +91 93540 42698· Hours: 10 AM IST – 6 PM IST
